How can we help?
Find quick answers, report an issue, or learn how the Vault keeps your messages and files private.
Get help
Stuck or have a question? Email our team and we'll get back to you within 48 hours.
Report a bug
Spotted something broken? Send a short description and we'll investigate.
How it works
Read the quick guide below to learn how to use messages, storage, and decoy mode.
Contact us
For help, bug reports, account or data requests, email us at support@vltbox.store. Please include your @handle (not your PIN) and a short description.
How the app works
- The calculator is your front door. Enter your unlock code on the calculator and press = to open the Vault. Otherwise it behaves like a normal calculator.
- Messages. Add a contact by their @handle and exchange private messages. Free accounts can keep up to 2 active contacts.
- Storage. Upload photos, documents and other files to your encrypted cloud room. Free accounts get 50 MB; Premium expands to 5 GB.
- Quick Lock. Tap the lock button at any time to instantly return to the calculator screen.
- Premium features. Decoy Mode, Media Messages and Break-In Capture are unlocked through the Upgrade screen inside the Vault. You can cancel anytime from the same screen — there are no long-term contracts and no cancellation fees. Lifetime purchases are one-time and refundable within 14 days.
Your privacy
Read our full Privacy Policy to learn exactly what we collect, how it's protected, and the rights you have over your data.
View Privacy Policy